Starting Salary: $26.63 per hour
Join Serco Canada Inc. as a Driver Examiner 2 at our Guelph DriveTest Centre. This full-time position offers a starting hourly rate of $26.63 and the opportunity to work in a dynamic environment that serves the public on behalf of the Ministry of Transportation. If you’re detail-oriented, customer-focused, and have a passion for safe driving practices, this role is for you.
Key Responsibilities
- Conduct Road Tests: Evaluate driving ability for G2, G, M2, M, and controlled class licenses (ABZ) as applicable. Assess mechanics, handling, compliance with traffic laws, and adherence to safe driving practices.
- Provide Feedback: Communicate test results, highlight errors, and provide areas for improvement.
- Customer Support: Respond to inquiries about licensing procedures and assist applicants with special needs or disabilities during testing.
- Administrative Tasks: Verify candidate information, complete evaluation forms, and input road test results into the system.
- Adherence to Policies: Comply with all operational regulations, confidentiality requirements, and safety protocols.
Knowledge, Skills, and Abilities
- Customer Service Expertise: Strong interpersonal skills to handle challenging situations and deliver exceptional service.
- Driving and Assessment Skills: Comprehensive understanding of driving behaviors, hazard perception, and accident avoidance.
- Attention to Detail: Ability to assess candidate performance accurately and ensure uniformity in evaluations.
- Clear Communication: Adaptable communication style to explain test procedures, results, and expectations effectively.
- Problem-Solving Skills: Strong judgment and decision-making abilities to manage sensitive situations.
- Resilience: Ability to perform under pressure and maintain professionalism in difficult interactions.
Qualifications
- Education: GED or high school diploma required.
- Licensing: Must hold a valid Ontario Class G license with a minimum of four years of driving experience. Additional Class M and/or controlled class license is preferred.
- Driving Record: No more than four demerit points and three violations throughout employment.
- Experience: At least two years of customer service experience, with intermediate computer proficiency.
Why Work with Serco?
Serco is committed to making an impact by supporting vital government services efficiently and professionally. Our diverse workforce thrives on innovation and delivering results that matter. By joining our team, you will benefit from:
- Comprehensive training programs led by experienced coaches.
- A collaborative work environment where every contribution matters.
- Opportunities to grow your career while serving the public.
- A strong commitment to inclusion, diversity, and workplace safety.
How to Apply
Interested in joining the Serco team? Submit your application online for immediate consideration. For assistance with accommodations during the hiring process, contact our Human Resources team.
Interested candidates can: submit application here
