Location: Oakville, Ontario, Canada
Position Type: Part-Time, Permanent
Introduction
Serco Canada Inc. is seeking dedicated and professional individuals to join their team as Customer Service Agents at their Oakville DriveTest Centre. With a starting hourly rate of $22.95, this role offers an opportunity to work in a high-energy, customer-focused environment while contributing to the driver licensing process in Ontario. If you thrive in a dynamic workplace and enjoy delivering excellent service, this position may be the right fit for you.
Key Responsibilities
- Provide exceptional customer service during all stages of the Driver Examination Services.
- Assist applicants by providing accurate information about licensing processes, requirements, and regulations.
- Conduct vision screening, administer knowledge tests (written or oral), and take applicant photos.
- Schedule and dispatch road tests while ensuring proper documentation and verification of applicant details.
- Collect applicable fees for various transactions and issue temporary licences when necessary.
- Review and validate identity documents and investigate errors on driver records, initiating corrections when needed.
- Adhere to Ministry of Transportation guidelines, company policies, and confidentiality requirements.
- Maintain a safe and healthy work environment, ensuring compliance with occupational health and safety standards.
- Participate in ongoing training to enhance service delivery and stay updated on regulations and procedures.
Knowledge, Skills, and Abilities
- Strong understanding of applicable sections of the Highway Traffic Act and related government policies.
- Excellent customer service skills and the ability to handle complex or challenging situations professionally.
- Intermediate computer skills to manage data and process transactions efficiently.
- Ability to multitask, manage sensitive personal information, and meet deadlines independently.
- Strong judgment and decision-making abilities, with a focus on accuracy and attention to detail.
Qualifications
- Completion of a GED or high school diploma.
- A valid Ontario Class G driver’s licence.
- At least two years of experience in customer service, demonstrating excellent interpersonal communication skills.
- Completion of the Customer Service Agent training program.
Why Work with Serco?
Serco Canada Inc. operates all DriveTest Centres in Ontario on behalf of the Ministry of Transportation. As a valued team member, you’ll play a vital role in supporting their mission to deliver efficient and reliable driver licensing services. Serco offers a supportive environment, professional development opportunities, and the chance to contribute to a meaningful public service.
How to Apply
Interested candidates are encouraged to apply immediately for this exciting opportunity. Submit your application online through Serco’s career portal. Ensure that your application highlights your relevant skills, qualifications, and experience.
Serco Canada Inc. is committed to providing an inclusive, equitable, and barrier-free hiring process. Applicants requiring accommodations can contact Human Resources to arrange suitable adjustments.
Take the first step toward a rewarding career with Serco Canada Inc. Apply today and be part of a team that values your contributions and strives to make a positive impact in the community.
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