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Ola hiring User Experience Researcher

Ola hiring User Experience Researcher

Job Title :
 Senior UX Researcher

Job Description 

  • Responsible for ensuring quality, consistency and coherence of content.
  • Primarily responsible for creating, executing and delivering all content needs across the organization.
  • Collaborate with various members of the product design, creative design and marketing teams to ensure consistency of copy and tonality of voice across products & campaigns.
  • Participate in marketing campaign roadmaps with the Creative Director & stakeholders from marketing teams.
  • Participate in product roadmaps with PMs & Principal Designers.
  • Work with various teams to experiment with new types and applications of content where needed and measure success.
  • Lead, mentor & manage a team of content writers.


  • Prioritize high-impact UX research to identify opportunity areas and gaps, to fuel product development cycles, across geographies
  • Collaborate with stakeholders across teams, including partner teams, to understand research needs, scope requirements and create proposals that clearly convey the goals
  • Conduct qualitative research, such as surveys, to evaluate the impact of product changes and gather insights at scale
  • Conduct quantitative research studies and create reports including field observations as well as in-person and remote interviews, for the Ola consumer-side
  • Create research material like interview scripts, facilitator notes, screeners and more
  • Synthesize and present research findings, with strong recommendations, to inform business decisions across all levels of the organization - via presentations, reports and workshops, etc.
  • Advocate for the user and build empathy across the organization, with peers and leaders across design, product management, marketing and engineering (including partner teams)


  • 7-12 years of experience in user or design research
  • Excellent communication skills
  • Bachelor degree in Human-Computer Interaction, Statistics, Psychology, Computer Science, or a related field, or equivalent practical experience
  • Comfortable with business tools like Excel and Keynote, to help you create and share research findings, as well as design infographics

Working Days

5 days/week

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