Designation : Onboarding specialist - English
Roles and Responsibilities
This includes, but is not limited to
- Serves as main point of contact for Advertisers and act as an enabler to their sales & marketing initiatives via 1:1 outreach programs
- Provide onboarding support along with setting up campaigns for new and existing Advertisers
- Understand Performance Advertising and uses various tools and techniques to fix campaign set-up and provide related campaign optimization support
- Respond promptly & accurately to advertiser queries and help them resolve issues with regards to their campaigns
- Identify common blockers faced by new and existing Advertisers and provide feedback to the marketing and product development teams to improve advertiser experience
- Identify opportunities to improve designed Amazon product based on customer feedback, data analysis, and feature gaps with competitive products
Basic Qualification
- Education Qualification: Bachelor’s or Postgraduate Degree (MBA) degree in a business discipline
- Work Experience: Proven work experience of 2-4 years in sales / marketing efforts
- Communication Skills: Excellent communication skills (written and spoken) in English language
- Ability to handle and interpret large sets of data
- Demonstrated ability to work in a team in a very dynamic environment
- Flexible to work in shifts and should be comfortable working in an outbound environment
- Advanced computer literacy especially in Microsoft Office applications – Excel, Access, Word and PowerPoint
- Passionate about online business, e-commerce and sales/customer support
Preferred Qualification
- MBA in Digital Advertising or other related Master's degree
- Experience in e-commerce or retail industry
- Experience with working on Salesforce or email marketing platform will be an add-on
- Experience in data analysis, either professional experience or through educationw
- Demonstrate high attention to detail and proven ability to manage multiple, competing priorities simultaneously
- Google Ad Words / Bing Ads certification will be an added benefit
